Saddlemen makes every effort to design effective packaging to protect its products for shipment to its customers. Our seats and bags are carefully inspected prior to shipment from our facility to make sure they are perfectly made and packaged correctly. However, packages are sometimes handled roughly or are loaded and unloaded many times before final delivery to you, the end user. Multiple shippings and handers or rough treatment can sometimes cause damage.
If you receive your items and suspect a problem, immediately notify the delivery company. If you present when the shipment arrives, make sure to note any packaging damage observed and write it on the delivery receipt before the driver leaves. This will simplify the resolution of any problems that you may notice when your new seat or bags are unpacked later.