“Saddlemen warrants that its products are free of defects in material and workmanship for a period of one year. A lifetime warranty applies to SaddleGel, seat pan and seat backrest components.” If you experience problems with your Saddlemen products, please contact us directly. Certain provisions apply and these are specified in our warranty policy.
Saddlemen prefers to handle all warranty claims directly with you, the end user.
Please DO NOT return any product until you have contacted us at (310) 638-1222 and received an RGA number authorizing return. Our Warranty Representative will explain our warranty and return procedures, and answer any questions.
Products that are found to have defects in material or workmanship and that comply with the provisions of the warranty policy will be repaired or replaced at Saddlemen’s discretion.
Saddlemen does not offer refunds for products bought through our dealers. Saddlemen does not cover the cost of returning products for warranty, nor will call tags be issued. Products repaired or replaced under warranty will be returned surface freight prepaid by Saddlemen.
To see a copy of our warranty policy, please click on the warranty button in our website service center.