Returns & Refunds
Saddlemen Corporation
Product Specialists: 1.800.397.7709 / sales@saddlemen.com
Saddlemen wants you to be extremely happy with your purchase. However, if you need to return an item, we’re here to help. Simply call or email one of our friendly and knowledgeable product specialists at 1.800.397.7709 or sales@saddlemen.com.
Standard Return Policy: All Returns
There are a few important things to keep in mind when returning a product you recently purchased from Saddlemen:
- You have 30 days from the date you received it to return an item.
- Only items purchased directly from Saddlemen, either online or at a Saddlemen Retail Store, can be returned to Saddlemen. Saddlemen products purchased through other retailers must be returned in accordance with that retailer's returns and refunds policy.
- Your item must be in the same condition as you received it, in its original packaging, and accompanied by a receipt or proof of purchase.
- Seats may be mounted and test-ridden before returning, but must be returned in perfect, undamaged condition. Items showing scatches, scuffs, tears, or other damage maybe subject to repair charges or refusal.
- A Return Authorization (RA) number must be issued before you ship anything back to Saddlemen. Items shipped without an RA number may result in extended lead times or lost items and will be the sole responsibility of the shipper.
- In the event of a manufacturing defect or warranty claim, Saddlemen will provide a prepaid shipping label, and the return fee is waived. All other return shipping is the sole responsibility of the customer.
Return Fees & Exchanges
- All standard returns are subject to a 10% return fee -- the lowest in the industry.
- The return fee is waived when you exchange your item for another Saddlemen product of equal or greater value. You simply pay the round-trip shipping.
- There is no fee of any kind on returns involving a manufacturing defect or Saddlemen error.
Custom & Personalized Orders
- Extreme custom or personalized embroidery orders are ineleigible for return, as they are made to order and not stocked items.
- For any questions, contact a Saddlemen sales representative for complete details at 1.800.397.7709 or Sales@Saddlemen.com.
Warranty
Saddlemen seats are built to last, and our warranty reflects that:
- Your seat including baseplate, cover materials, stitching, heating/cooling components, and hardware finish: Covered for One (1) Year from the original purchase date.
- Warranty coverage applies to defects in materials and workmanship only. Normal wear and tear, damage from misuse, abuse, improper installation, or external forces are not covered.
- Warranty service for direct purchases is handled by Saddlemen with a prepaid shipping label. Purchases made through a dealer should be returned to that dealer, who will coordinate warranty service with Saddlemen.
Domestic & International Returns
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and have the receipt or proof of purchase.
A Return Authorization (RA) number must be issued before shipping anything back to Saddlemen. Items shipped without an RA number may result in extended lead times or lost items, and will be the sole responsibility of the shipper.
Refunds
Once we receive your item, a returns inspection is initiated. After the returned product is inspected, we will notify you regarding the status of your refund.
- If your return is approved, we will initiate a refund to your credit card, or original method of payment.
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days. Please contact the card-issuing bank with questions about when the credit will be posted to your account.